Return Period
We offer a 14-day return policy, which means you have 14 days from the date you receive your order to request a return.

Eligibility for Returns
To qualify for a return:

• The item must be in the same condition you received it.

• It must be unworn or unused, with tags attached, and in its original packaging.

• A receipt or proof of purchase is required.

How to Start a Return
Email us at support@purotallowbalm.com to request a return.
If your return is approved, we’ll send you:

• A return shipping label

• Instructions on how and where to send your package

Note: Items sent back without prior approval will not be accepted.

Damaged or Incorrect Items
Please check your order upon arrival. If it’s defective, damaged, or the wrong item, contact us immediately so we can resolve the issue quickly.

Exchanges
For the fastest service, return your item as above. Once accepted, place a new order for the item you want.

Refunds
Once we receive and inspect your return, we’ll notify you if it’s approved.

• Approved refunds will be processed to your original payment method.

• Please note that it can take some time for your bank or credit card provider to process the refund.

We’re committed to providing excellent customer service.
If you have any questions, contact us at support@purotallowbalm.com.